Code of Ethics
This Code of ethical conduct has been adopted to engender and instil the highest ethical standards in all persons engaged in the Timesharing industry in New Zealand.
The Code is phrased in simple and unambiguous terms and is to be observed and practised - in the spirit as well as in the letter - by all members of the Council and their advertising, marketing, sales and management staff.
The Code is adopted for the benefit of both the consumer and the member to ensure that all aspects of the Timesharing industry will be conducted on a high ethical plane; trusted and respected by all.
Each member of the Association is required to observe and abide by this Code of Ethics and unawareness of the Code shall be no excuse for its non-observance by any member, or anyone acting for the benefit of any member
The word "Council" means the New Zealand Holiday Owner Council Inc.
- Support the Council, comply with its Constitution, its Rules and Regulations, and uphold its prestige and reputation within the community.
- Act honestly, fairly, courteously and efficiently in all dealings with the public and with other members, and in particular shall..
- Protect the public against misrepresentation and unethical practices in holiday timesharing transactions;
- Give proper professional service to all prospective purchasers and owners.
- Explain thoroughly all terms and contracts to prospective buyers, always placing education and buyer understanding before the sale;
- Present a high quality of advertising which shows a true picture of timesharing in all representations to the public.
- So conduct business as to minimise any discord or disunity with other members.
- If a dispute eventuates between members, submit such dispute to the Committee of the Council for conciliation before any legal or other action is commenced and;
- At all times be fully responsible for the actions of their employees and for all other persons acting for their benefit.
Members shall not:
- Attempt to upset or negate an arrangement already entered into by another member with a consumer;
- Publicly criticise another member or that member's business;
- Publish any advertising or other information which is misleading or confusing to the public;
- Conduct or allow any unseemly touting in a public places;
- Breach in the spirit, apart from in the letter, the principles, objects or ethics of the Association.
The principle objectives of the New Zealand Holiday Ownership Council are:
- To ensure all dealings with the general public are conducted in an ethical and honest manner.
- To promote and foster the growth of the industry in New Zealand
- To protect the interests of association members and purchasers of timeshare.
- To liaise with both the government and other bodies on behalf of the industry.